Who we are

Privacy Policy for Canelino

Effective Date: November 22, 2024

At Canelino, we are committed to protecting your privacy and ensuring a safe online experience for all of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and purchase our products, including our paper-made sketchbooks and notebooks with canvas covers and original linocut prints.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect two types of information: personal information and non-personal information.

Personal Information: This is information that you provide to us when you interact with our website, place an order, or contact our customer service team. Personal information may include:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (credit/debit card details, billing information)

Non-Personal Information: We may also collect non-personal information, which includes data that cannot be used to identify you directly, such as:

  • IP address
  • Browser type and version
  • Device type
  • Referring URL
  • Pages visited on our website
  • Time spent on our website
  • Cookies (see our Cookie Policy for more details)

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: Your personal information is necessary to process and fulfill your orders, including managing payments, shipping, and customer support.
  • To Improve Our Website and Services: We use non-personal data to improve the functionality and content of our website, optimize user experience, and understand our customer preferences.
  • To Communicate with You: We may send you order confirmations, shipping updates, promotional offers, and other communications related to your purchase. You can opt-out of promotional communications at any time by following the unsubscribe instructions included in each email.
  • To Protect Against Fraud: Your personal information may be used to detect and prevent fraud or other illegal activities.
  • To Maintain Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our website and business, such as payment processors, shipping companies, and email marketing platforms. These service providers are only allowed to use your information for the purpose of performing their services and are required to protect your data.
  • Legal Compliance: We may disclose your information if required by law or to respond to legal processes, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.

You can manage your cookie preferences through your browser settings. If you choose to disable cookies, certain features of our website may not function properly.

5. Data Security

We take the security of your personal information seriously and employ a range of security measures to protect it, including encryption of sensitive data, secure payment gateways, and strict access controls.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate or incomplete.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails at any time by following the unsubscribe link provided in the email.

To exercise any of these rights, please contact us using the information provided below.

7. Copyright and Ownership of Artwork

All original linocut prints on the covers of our notebooks and sketchbooks are copyrighted and remain the intellectual property of Canelino. The artwork, designs, and images used on our products are protected by copyright laws and may not be reproduced, modified, or used without our explicit written permission.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Canelino. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Canelino
Email: studiocanelino@gmail.com
Phone: +91 7980301513
Address: 100/10 South Baksara Road, Howrah, Westbengal, India, 711110

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.